FAQS

Pre-orders open at 10am every Friday and 10am every Saturday morning through our website. Once slots go live, simply choose your collection time, place your order, and turn up during your selected slot to collect your food fresh. We recommend ordering early, as slots can sell out quickly.

At the moment we mainly offer collection and event service, but delivery availability may vary depending on location and event setup.

Yes — all of our chicken is halal.

Yes — we offer vegetarian options including our waffle fries on the store menu, along with our signature waffle fries available from the catering truck. Availability may vary depending on the event or service.

Unfortunately, we do not currently offer gluten free options. Due to the nature of our kitchen and cooking equipment, we also cannot guarantee that cross-contamination will not occur.

Only Charlie knows.

We focus on quality over quantity. A lot of preparation goes into what we do — from fresh food prep and sauces to catering events and creating the best possible experience when we're open. Operating fewer days allows us to keep standards high, maintain freshness, and make each service worth the wait. As we continue to grow, we hope to expand our opening days in the future.

Yes — there is parking available nearby at the train station. We're also located just a 1-minute walk from the train station, making us easy to get to by both car and public transport.

The best way to get in touch is by sending us a message on Instagram at @charliesfriedchicken or by emailing us at charliesfriedchickenm@gmail.com.

Whether you have a question about our menu, want to book us for an event, or just want to say hello, we'll get back to you as soon as we can.