At Charlie’s, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, interact with Charlie’s or otherwise provide personal information to us. It also explains your rights under UK data protection law.

1. Who We Are

For the purposes of UK data protection law, the controller of your personal data is:

We are responsible for deciding how and why your personal data is processed.

2. The Personal Information We Collect

The information we collect depends on how you interact with Charlie’s.

Information You Give Us

You may provide personal information to us when you:

• contact us through our Website;
• send us an email or message;
• make an enquiry;
• contact us about catering, events or other services;
• enter a competition, giveaway or promotion;
• subscribe to marketing communications;
• provide feedback or make a complaint;
• communicate with us through social media; or
• otherwise interact with Charlie’s.

This information may include:

• your name;
• email address;
• telephone number;
• address;
• details contained within your enquiry or message;
• information relating to an event or catering enquiry;
• marketing preferences;
• competition or promotion entries;
• feedback and correspondence; and
• any other information you choose to provide to us.

Please avoid providing sensitive personal information unless it is necessary for us to deal with your enquiry.

Information We Collect Automatically

When you use our Website, certain technical information may be collected automatically. This may include:

• your IP address;
• browser type and version;
• device type;
• operating system;
• approximate location derived from your IP address;
• pages you visit;
• how you arrived at our Website;
• the date and time of your visit;
• how long you spend on particular pages; and
• information about how you interact with our Website.

Some of this information may be collected using cookies and similar technologies. Please see our Cookie Policy for more information.

3. How We Use Your Personal Information

We may use your personal information to:

Operate Our Website

We may process technical and usage information to operate, maintain, secure and improve our Website.

Respond to You

If you contact Charlie’s, we may use your contact details and the information you provide to respond to your question, enquiry, complaint, feedback or request.

Catering and Event Enquiries

If you contact us about catering, events or other Charlie’s services, we may use the information you provide to:

• understand your requirements;
• respond to your enquiry;
• provide information or quotations;
• communicate with you about your enquiry; and
• take steps towards providing the requested service.

Competitions, Giveaways and Promotions

If you enter a Charlie’s competition, giveaway or promotion, we may process your information to:

• administer the promotion;
• verify your eligibility;
• select and contact winners;
• arrange prizes; and
• comply with any applicable legal requirements.

Separate terms and conditions may apply to individual promotions.

Marketing

Where permitted by law, we may use your contact details to send you information about Charlie’s, including news, events, products, promotions and offers.

Where consent is required, we will only send these communications if you have chosen to receive them.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in an email or contacting us at charliesfriedchicken@gmail.com.

Improve Charlie’s

We may analyse information about how people use our Website and interact with Charlie’s to understand our audience, improve our Website, improve our products and services and make better business decisions.

Security and Legal Compliance

We may process personal information where necessary to:

• protect our Website and systems;
• prevent or investigate fraud or misuse;
• establish, exercise or defend legal claims;
• enforce our terms and conditions;
• comply with legal and regulatory requirements; and
• protect Charlie’s, our customers, employees and others.

4. Our Legal Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on:

Consent

We may rely on your consent where you have actively agreed to a particular use of your personal information, such as certain forms of direct marketing or non-essential cookies. Where we rely on consent, you can withdraw it at any time.

Contract

We may process your information where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. For example, this may apply when you make an enquiry about catering or another service.

Legal Obligation

We may process your personal information where necessary to comply with a legal obligation.

Legitimate Interests

We may process your information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. Our legitimate interests may include:

• operating and improving our Website;
• running and developing Charlie’s;
• responding to customer enquiries;
• providing customer service;
• understanding how our Website is used;
• protecting our business and Website;
• preventing fraud and misuse;
• managing our relationships with customers and suppliers; and
• promoting Charlie’s where permitted by law.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies. Cookies are small files placed on your device that allow websites to recognise your device and store certain information.

Some cookies may be necessary for our Website to operate correctly. Others may help us understand how visitors use our Website, remember preferences or support marketing and advertising.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie choices through our cookie consent controls.

For further information, please read our Cookie Policy.

6. Who We Share Your Information With

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate Charlie’s and our Website. These may include:

• website hosting and technology providers;
• website developers and support providers;
• email and communications providers;
• analytics providers;
• marketing and advertising service providers;
• payment or booking providers, where relevant;
• professional advisers such as accountants, solicitors and insurers;
• event or catering partners where necessary to provide a requested service; and
• government bodies, regulators, law enforcement agencies or courts where required by law.

Where another company processes personal information on our behalf, we expect it to handle that information appropriately and in accordance with applicable data protection law.

We may also disclose personal information as part of a sale, merger, restructuring or transfer of all or part of Charlie’s business, subject to appropriate protections.

7. Third-Party Websites and Social Media

Our Website may contain links to websites and platforms operated by other organisations, including social media platforms.

Charlie’s is not responsible for how those third parties collect or use your personal information.

When you leave our Website or interact with us through another platform, you should review that organisation’s privacy policy.

8. International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with UK data protection law. Depending on the destination and circumstances, this may include relying on:

• a UK adequacy regulation;
• approved contractual protections, such as the UK International Data Transfer Agreement or UK Addendum to approved standard contractual clauses; or
• another lawful transfer mechanism.

You can contact us if you would like further information about the safeguards used for international transfers.

9. How Long We Keep Your Information

We will not keep personal information for longer than reasonably necessary for the purposes for which it was collected. The appropriate retention period will depend on factors including:

• why we collected the information;
• whether we have an ongoing relationship with you;
• legal, accounting or reporting requirements;
• whether the information may be required in connection with a complaint or legal claim; and
• the nature and sensitivity of the information.

Where personal information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.

However, no website, computer system or internet transmission can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under UK data protection law, you may have a number of rights regarding your personal information. Depending on the circumstances, these may include:

• The right to be informed — you have the right to know how we use your personal information.
• The right of access — you can ask us for a copy of the personal information we hold about you.
• The right to rectification — you can ask us to correct inaccurate or incomplete information.
• The right to erasure — you can ask us to delete your personal information in certain circumstances.
• The right to restrict processing — you can ask us to restrict how we use your personal information in certain circumstances.
• The right to data portability — in certain circumstances, you can ask us to provide information to you or another organisation in a structured, commonly used and machine-readable format.
• The right to object — you may object to certain uses of your personal information, including certain processing based on our legitimate interests.
• Rights relating to direct marketing — you can object to the use of your personal information for direct marketing at any time.
• The right to withdraw consent — where we rely on your consent, you can withdraw it at any time. This will not affect processing carried out before you withdrew your consent.

Not all rights apply in every situation, and there are circumstances in which UK data protection law allows us to refuse or limit a request.

You will not normally have to pay a fee to exercise your rights. We may need to request information from you to confirm your identity before responding to a request.

To exercise any of these rights, contact us at charliesfriedchicken@gmail.com.

12. Complaints

If you have concerns about how Charlie’s handles your personal information, please contact us first so that we can investigate your concerns.

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO). Information about making a complaint is available on the ICO website at ico.org.uk.

13. Children’s Privacy

Our Website is intended for a general audience and is not designed specifically to collect personal information from children.

We do not knowingly seek to collect personal information from children where parental consent or another lawful basis would be required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and, where appropriate, delete the information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Website, our business practices or applicable law.

When we update the policy, we will publish the revised version on our Website and update the “Last Updated” date. Where appropriate, we may provide additional notice of significant changes.

15. Contact Charlie’s

If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how we use your personal information, please contact:

Last updated: 8 August 2026